Cancellation/Refund Policy

CANCELLATION/REFUND POLICY FOR KNOWLEDGE MAESTRO CONSULTANCY

At Knowledge Maestro Consultancy, we strive to provide a satisfactory and valuable experience for our users. This Cancellation/Refund Policy outlines the terms and conditions regarding cancellations and refunds for our services. By using our services, you agree to comply with this policy.

1. Cancellation of Services

(a) Tutoring Sessions: If you need to cancel a scheduled tutoring session, we request that you provide us with at least 24 hours' notice before the scheduled session time. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee or forfeiture of the session fee, depending on the circumstances.

(b) Subscriptions and Memberships: If you wish to cancel a subscription or membership with International Tutor, you may do so at any time. Please note that cancellation may not result in a refund for any unused portion of the subscription or membership fee.

2. Refunds

(a) Tutoring Sessions: Refunds for tutoring sessions will be considered on a case-by-case basis. If you are dissatisfied with a tutoring session or experience any technical issues that prevent the session from being conducted successfully, please contact our support team to discuss the situation and determine if a refund is appropriate.

(b) Subscriptions and Memberships: Refunds for subscriptions or memberships will be provided in accordance with the terms outlined during the subscription or membership sign-up process. Please review the terms and conditions specific to your subscription or membership for information regarding refunds.

3. Payment Disputes

In the event of a payment dispute or unauthorized charge, please contact our support team as soon as possible to address the issue. We will work with you to resolve the matter promptly and fairly.

4. Changes to Services or Fees

International Tutor reserves the right to modify, suspend, or discontinue any of its services or offerings at any time without prior notice. We may also change our fees or pricing structure. However, any changes made after the purchase of a service or subscription will not affect the fees already paid for that particular service or subscription.

5. Contact Information

If you have any questions or concerns regarding our Cancellation/Refund Policy, please contact our support team at info@knowledgemaestro.com. We will be happy to assist you and address any issues you may have.

Please note that this Cancellation/Refund Policy is subject to change without notice. It is recommended to review this policy periodically for any updates or modifications.